I also wish to comment on the excellent service AA presents to your handicapped. I'm eighty four yrs old and now will need wheelchair guidance to obtain around in the airports. I used to be astonished and delighted on the guidance I obtained, and in addition with the attitudes of your folks who assisted me Using the wheelchair support, and likewise the drivers on the handicap carts in Charlotte airport. They had been all so helpful and very helpful in addition.
My son had the worst practical experience on your own airline. I cannot show you the affect it had….He was on account of fly into Pittsburgh from Miami — his flight was cancelled. He discovered the Saturday evening ten hours before his flight. He was then on hold for an exceptionally long time though they have been looking to reroute him. He experienced an audition Along with the Pittsburgh Symphony within the Monday morning the next day. Then the routed him on Yet another flight with extremely negligible the perfect time to transfer. thirty minutes. He bought for the airport, that flight was delayed and he would miss out on the transfer. They uncovered A different flight but just one seat, which he could not do due to The truth that he needed to pay for his cello. Time just after time he was on keep along with the brokers weren't pretty helpful. At last he ended up possessing to accept the one likelihood which was a flight to Charlotte followed by a remain overnight and after that on to Pittsburgh hopefully an hour before audition. They reported they might not give him a hotel voucher above the mobile phone or within the ticketing spot, but there could well be lots of folks handing them out in Charlotte.
I've tried out calling and was on for 15 minutes simply to be hung up on. I have sent two emails without reply… I love your airline but striving to have a modify designed so we don't reduce all the the money we expended on our flight simply because we aren’t able to make it due to the fact my fiancés grandmother handed absent and we must be below and will’t depart at the moment With all the funeral developing during our scheduled excursion. I haven't been in a position to get wherever and being that I am a Travel Agent, I recognize that for situations like this, Despite non-refundable tickets, the Airways may give a credit history for partial or may well even give credit rating for the entire amount of money for use on long run travel.
If I am able to try this, why can’t try this? Here’s a suggestion. Because the brokers simply cannot see USAIR, why not give them access to the online world so they can see readily available USAIR flights? There have been several USAIR flights that could have cared for at the very least 50 % with the folks who necessary to flights.
As an alternative to a repeat of this, It appears the weather conditions must be watched nearer. There's as of now a eighty% probability of rain, storm, probable twister outbreaks.
I need to comment on how terrible your flight and consumer service was nowadays. Flight 4425 was suppose to leave at five pm from DC and have to Atlanta. We didn’t choose off from DC until 6:twenty pm. We were being instructed it had been going to be a 10 moment hold off but we by no means boarded the plane until finally way afterwards. Then the pilot explained there was no hold off Inspite of being delayed forty five minutes after which you can had us sit over the runway for more than 35 minutes. I comprehend you don't have any Manage about the turbulence we skilled but we arrived in ATL they usually didn’t Possess a terminal for us to unboard.
I used to be scheduled to get a flight leaving Ronald Reagan Airport to Columbus Global Airport today, boarding at 2:42 departing at 3:fifty. Me and a few Other people , sitting within the assigned gate, never heard the boarding announcement. After we understood men and women have been boarding went to the gate and ended up turned absent. It was 3:04 PM whenever we ended up explained to this. Intellect you the gate just shut two minutes prior and we sat and watched the aircraft front of us for another 20 minutes. People today had been continue to dropping off luggage and boarding the airplane . When asked why we can easily’t board the aircraft, we ended up chastised via the team for not listening. The gate was crowded, and noisy. I'm able to show you we couldn't listen to your personnel.
I cannot understand why I cannot have the opportunity to select a seat on flight #1848 from DFW to Bos affirmation LGGSNS
Worst Airline at any time?!?! Shed my luggage in Charlotte NC, February 6 soon after giving it (as well as my spouse’s) to 2 attendants within the baggage belt for returning travellers. Hers arrived in on our flight, mine did not. Now eleven times later on and following possessing undergone telephone hell and some quite non caring folks, I've experienced no Get hold of from everyone. The common remedy is “we are still trying to Find your luggage”. Their questionnaire and all varieties have already been despatched to Baggage Claim Division but nobody definitely appears to be interested in doing everything to ease their problems.
In no way I repeat in no way will I choose American Airways. Again.Completely unprofessional staff in the ticket agent to flight attendants. Every one of the jokes I have read over it remaining a ” cattle hauler ” airline is sadly true in my modern expertise.quite unhappy.
I'm incredibly unsatisfied with all your shopper service!!! I believe it was more cost-effective for you personally To accomplish this to me than to operate the flight which i click reference was originally on, as the flight wasn't whole.
I not too long ago flew back again from Raleigh Durham to LA airport. It was 5 hrs. Of misery for me To place up having a crying 20 month previous within the flight.
Attempting to alter a reservation day for the final 3 days/nights. Just about every agent We have now gotten has both transferred us from our simply call making another hrs hold out or has hung up on our simply call.
File locator AQRPGM my expertise Along with the ticket agent on the Miami Worldwide Airport was terrible. Arrived two hours right before my flight as the flight was boarding I'd my boarding pass I want to Obtain headset arrived back again and the ticket agent reported I didn’t have a boarding go.